This phone has an ota transaction pending

Re: This phone has an ota transaction pending

Postby TF-Chelsea » Sun Sep 07, 2014 10:37 pm

Hi Kscronk1024! My name is TracFone Chelsea. We need to take this issue offline so I can address it. I will contact you directly with a private message. Thanks!
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Re: This phone has an ota transaction pending

Postby dejenns1971 » Mon Sep 08, 2014 4:32 pm

I am having the exact same problem. I had 30 service days left but ran out of minutes. I paid for more about 2 hours ago and my daughter still cannot use her phone. How can this be fixed ASAP?
dejenns1971
 
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Re: This phone has an ota transaction pending

Postby TF-Shannon » Mon Sep 08, 2014 4:34 pm

Hi dejenns1971! My name is TracFone Shannon and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it. I will contact you directly with a private message. Thank you!
TF-Shannon
 
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Re: This phone has an ota transaction pending

Postby wltraut535 » Sat Oct 04, 2014 11:25 am

Hello I am having the "This phone has an ota transaction pending" message appear when I try to track my balance on my number. I purchased 600 minutes (200 min w/ triple min) through the website yesterday afternoon, and almost a full day later, the minutes still have not been added. I have checked my phone balance 3 or 4 times since I purchased the minutes yesterday and it says the "ota transaction pending" message each time. Please help as I only have 20 minutes left on my phone.

I can be contacted via the forum email as I read people have been above, thanks in advance for your help!

Will
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Re: This phone has an ota transaction pending

Postby TracFone - Katie » Sat Oct 04, 2014 11:27 am

Hi wltraut535,
My name is TracFone Katie. Sorry that you’re having a problem. I will contact you directly with a private message. Thank you.
TracFone - Katie
 
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Re: This phone has an ota transaction pending

Postby laila » Thu Jan 01, 2015 4:01 pm

Same issue as the other posts. I've tried prepaying by phone online and thru another phone, reactivating and waiting and still no minutes received on TracFone. Thanks
laila
 
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Re: This phone has an ota transaction pending

Postby TracFone - Janet » Thu Jan 01, 2015 4:05 pm

Hi laila. Please check your Forum inbox for a message. Thanks.
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Re: This phone has an ota transaction pending

Postby mereed » Wed Nov 25, 2015 2:29 pm

I am seeing the same message in my account. I have called tracfone several times and cannot get a live person to talk to. I have paid for this month the minutes did not update and it says I have one day left. Can someone please help?
mereed
 
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Re: This phone has an ota transaction pending

Postby TracFone - Katie » Wed Nov 25, 2015 2:31 pm

Hi mereed,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. Thank you.
TracFone - Katie
 
Posts: 5418
Joined: Tue Oct 25, 2011 10:36 am

Re: This phone has an ota transaction pending

Postby mereed » Wed Nov 25, 2015 2:58 pm

ok. Where is the inbox?
mereed
 
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