Error 16 unable to access tracfone.com

Error 16 unable to access tracfone.com

Postby maldav » Wed Sep 14, 2022 9:07 pm

Hello,

I am currently travelling in Portugal and I've been unable to access the tracfone website since, so I'm currently unable to refill my service. Everytime I try connecting to the website I get a message from imperva that access is denied ("This request was blocked by the security rules") with my IP number listed. Is there a way to solve this problem? I've used multiple devices and connections but it's always blocked.
maldav
 
Posts: 2
Joined: Wed Sep 14, 2022 9:00 pm

Re: Error 16 unable to access tracfone.com

Postby TracFone - Maria » Thu Sep 15, 2022 7:42 pm

Hi maldav. This is TracFone Maria. We're sorry for the trouble this has caused you. We would like to further check on it so we can provide a thorough explanation and concrete resolution for this issue. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
Posts: 9378
Joined: Tue Jan 31, 2012 1:08 pm

Re: Error 16 unable to access tracfone.com

Postby maldav » Fri Sep 16, 2022 9:58 am

This reply was really unhelpful. I mentioned that I'm temporarily abroad and therefore I have no access to the solutions that were provided. I was sent a link for a chat that also gives the same exact error as the company website.
maldav
 
Posts: 2
Joined: Wed Sep 14, 2022 9:00 pm

Re: Error 16 unable to access tracfone.com

Postby Jude » Sat Sep 17, 2022 3:49 pm

Hi maldav. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
Posts: 3405
Joined: Tue Apr 12, 2011 12:24 pm


Return to Getting started, adding Airtime and other general TracFone discussions.

Who is online

Users browsing this forum: No registered users and 9 guests