At home but get message I'm roaming & must purchase PIN

[revisioner]

I've had my phone (LG Rebel 4) for over a year with no problems. Suddenly I can no longer make or receive calls on it, even though I have over 200 minutes on my balance. When I try to call, I get the message that I'm roaming and that I must purchase a PIN (even though I'm at home, where I've never previously had any problems with service).

[Jude]

Hi revisioner. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[revisioner]

In my forum inbox, I can see a PM from Tracfone Jude requesting my phone number to solve this issue. However, I cannot find any way to respond to this PM. When I attempt to compose a message to reply to this PM, I receive the statement "We are sorry, but you are not authorised to use this feature. You may have just registered here and may need to participate more to be able to use this feature."

Very frustrating. And because my phone no longer makes calls, I cannot call customer support for help.

[Jude]

Hi revisioner. You need to post more in order to use the feature. I have approved your post. Please check if you are able to respond to the private message. Thank you.

[revisioner]

I don't see any way to respond to the PM. There is not any "Reply" button on it.

[TracFone - Maria]

Hi revisioner. I'm TracFone Maria. Your private message feature is not yet enabled. You need to create one more post to enable it. I've sent you a private message. Please check your Forum inbox. Thanks.

[revisioner]

Still not seeing a "Reply" option to the PM. Will I after this message is approved?

[Jude]

Hi revisioner. I have approved your post. The feature should be enabled. Please check if you are able to respond. Thank you.