Samsung J7 Crown - No LTE or Mobile Data

Samsung J7 Crown - No LTE or Mobile Data

Postby TracDoll » Sun Dec 27, 2020 11:45 am

I can no longer use mobile data. I can receive and send text messages and phone calls without a problem. I can use the Wi-fi with no problem. But trying to access any apps or the Internet in general with ONLY mobile data will not work. Notably, the LTE designator on my Verizon Wireless signal strength indicator is gone.

Last week around Tuesday or Wednesday I received a notice about an update, which I applied. Since I was home and on Wi-Fi the entire week, if that update had anything to do with removing or disabling the LTE connection I wouldn't have noticed it until I went out of the house for Christmas. It was then I discovered the problem.

I have reset my phone multiple times. I've gone through the prompts via the 611611 number. I've done the 'turn the phone on airplane mode for 30 seconds' trick. I've turned off Mobile Data and turned it back on. Mobile data worked fine prior to this last phone update but now I simply can't get it to work. My APN has been checked via 611611 and determined that my "data settings have already been configured". I've tried in multiple areas, so it's not a signal problem either. I have three to four bars worth.

My APN is TRACFONE.VZWENTP
TracDoll
 
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Re: Samsung J7 Crown - No LTE or Mobile Data

Postby TracFone - Maria » Sun Dec 27, 2020 8:07 pm

Hi TracDoll. This is TracFone - Maria. We sincerely apologize that you're unable to use your mobile data. Allow us to further check on it so we can provide a concrete resolution for this issue. To further assist, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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Re: Samsung J7 Crown - No LTE or Mobile Data

Postby donk109 » Tue Dec 29, 2020 4:03 pm

I have the same situation with a Samsung J3 Orbit. As you suggested I relate it to applying that last 'configuration update'.

I've tried the 611611 support, selecting 'data' option. It replies I don't have data on my device which is not what the tracfone site says.

My APN is the same as yours, but I thought I remember mine using T-mobile prior to the update.

Perhaps that's a key to this nonsense.

Have you received anything other than the canned response from Tracfone?
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Re: Samsung J7 Crown - No LTE or Mobile Data

Postby TracFone - Maria » Tue Dec 29, 2020 4:38 pm

Hi donk109. I'm TracFone - Maria. We sincerely apologize that you are having a problem with your mobile data. Let's look further into this matter and work to get this resolved. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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Re: Samsung J7 Crown - No LTE or Mobile Data

Postby JNB » Thu Dec 31, 2020 7:45 pm

I am experiencing the same problem as above. Any help would be greatly appreciated. Thank you for your assistance.
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Re: Samsung J7 Crown - No LTE or Mobile Data

Postby JNB » Thu Dec 31, 2020 7:49 pm

I am experiencing the same problem, no LTE or Mobile Data. Please advise on how to correct this issue. Thank you for your assistance.
JNB
 
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Re: Samsung J7 Crown - No LTE or Mobile Data

Postby Jude » Fri Jan 01, 2021 12:06 pm

Hi JNB. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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Re: Samsung J7 Crown - No LTE or Mobile Data

Postby sblilstinker » Fri Jan 01, 2021 11:21 pm

I too am having the same issue with my Samsung Galaxy J7 Crown. Since the update I am unable to use my mobile data, wi-fi seems to be fine. I have also restarted my phone numerous times and tried turning different functions off and on but still the data isn't working. I would like to know how this will be fixed. This is very inconvenient when there is no wi-fi available. Thank you.
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Re: Samsung J7 Crown - No LTE or Mobile Data

Postby caseyniam3@msn.com » Sat Jan 02, 2021 7:58 pm

Same problem hers we have 2 Samsung Tracphones with no Mobile Data working. I have the Samsung J7 Skypro and the J7 Crown none of them have mobile data working. For almost 2 weeks now called Tracfone did the 611611 chat so far all useless information 4 calls and 8 hours of back and forth this is unprofessional and I want this issue fixed or I will start my complaints to all the agencies. It appears to be a glitch with the Samsung specific J7 models having these issues I sugest a real tech jump in here and fix it the problem is on Tracfone or Verizon end not ours. I also did everything complete factory reset no airplane mode you know us the people are not as dumb as you think we know how to use a phone these troubbleshooting steps are from tracfone are like for dummies we are not fools please get the problem fixed the problem is on Tracfones end.
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Re: Samsung J7 Crown - No LTE or Mobile Data

Postby TracFone - Maria » Sun Jan 03, 2021 7:29 pm

Hi sblilstinker. This is Tracfone - Maria. It's our priority to provide a seamless network experience, and we are concerned to hear that you are experiencing challenges with your data connection. We would love the opportunity to help you in any way we can. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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