Invalid SIM card error

[TisketTasket]

I'm trying to activate my phone online but every time I enter the zip code I get the message "The SIM card information you provided is invalid. Please review the information and try again." How do I fix this issue?

[TracFone - Maria]

Hi TisketTasket. This is TracFone - Maria. We're sorry to know that you are having a problem while trying to activate your phone. We're here to help you with it. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.