365 service plan

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365 service plan

Postby jbhawke » Mon Jun 10, 2019 3:24 pm

Is there no option any more to add just service time? I have 9000 minutes, don't really need anymore, just service days
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Re: 365 service plan

Postby TracFone - Maria » Tue Jun 11, 2019 10:17 am

Hi jbhawke. This is Maria from TracFone Wireless. Yes, there is. To further assist you, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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Re: 365 service plan

Postby dmr8878 » Mon Jun 24, 2019 8:25 pm

I also am in the same situation. I need service days but not minutes. Please help.
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Re: 365 service plan

Postby dmr8878 » Mon Jun 24, 2019 8:43 pm

I also am in the same situation. I need service days but not minutes. Please help.
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Re: 365 service plan

Postby TracFone - Larry » Tue Jun 25, 2019 8:06 am

Hi dmr8878. I'm TracFone Larry. I apologize for the inconvenience. We would like to discuss the details of the issue, so that we can address it immediately. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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Re: 365 service plan

Postby Zimbieman » Mon Jul 01, 2019 1:31 am

I am also in this situation. I have lots of minutes and I would really like to add 365 days. I know I did this one time before for about $49 I think. Please help. Thanx so much
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Re: 365 service plan

Postby TracFone - Larry » Mon Jul 01, 2019 8:35 am

Hi Zimbieman. I'm TracFone Larry. I'm sorry for the inconvenience. We'll be more than happy to help you with your concern. You should be able to get the add-on plan with the assistance of a customer care representative. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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Re: 365 service plan

Postby tashedelek » Tue Jul 02, 2019 1:59 pm

I have a question similar to what others are asking: my Tracfone is coming to the end of its 365 day service plan and I need to renew the service in a week or so. I have plenty of minutes/data/messages so all I really need to do is renew the service plan.

So I'm interested in the $49.00 365 day service plan add-on. On the add-on page I don't see the 365 day plan add-on listed, but if I click on for example, the $10.00 500 minute add-on and then wind up on the "review order" page, I'm presented with an option to "add more". When I follow the "add more" link I wind up on a page where I can add the 365 day service plan. Is this how I have to add the service plan: buy the 500 minute add-on in order to also purchase the 365 day service plan add-on?

Thanks for any help and information...
tashedelek
 
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Re: 365 service plan

Postby TracFone - Larry » Wed Jul 03, 2019 8:07 am

Hi tashedelek. I'm TracFone Larry. I'm sorry that you are having issues adding a plan to your phone. We will further investigate on this matter. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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