Problems with My Account app

Problems with My Account app

Postby Stargate » Wed Jan 31, 2018 3:23 pm

I've forgotten my password for My Account app, and I've lost the email account associated with the app so I can't use the "forgot password" option and I can't change the email account associated with the app now.
Stargate
 
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Re: Problems with My Account app

Postby TracFone - Larry » Thu Feb 01, 2018 9:19 am

Hi Stargate. My name is TracFone Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
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Re: Problems with My Account app

Postby arend003 » Thu Jan 17, 2019 11:03 am

the my account app quit working on my phone. Have chatted with tracfone several times with NO help have multiple reference numbers from over the weeks I have been trying all I get is comeback in 24 to 72 hours and we will see , it has been over 3.5 weeks now.
to correct this problem. # 119******* and # 119*******( reference numbers for the problem)
It is an Iphone6 operating system 12.1.2 same as my wife's which is on tracfone but the my account works on her phone.
Help
Tom :cry: :evil:
arend003
 
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Re: Problems with My Account app

Postby TracFone - Katie » Fri Jan 18, 2019 7:48 pm

Hi arend003,
My name is TracFone Katie. Sorry that you’re having a problem with your account. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
TracFone - Katie
 
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Re: Problems with My Account app

Postby arend003 » Mon Jan 21, 2019 10:01 am

Typical never got a private message. :evil:
arend003
 
Posts: 5
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Re: Problems with My Account app

Postby TracFone - Larry » Mon Jan 21, 2019 11:37 am

Hi arend003. My name is TracFone Larry. We apologize for the trouble. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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Re: Problems with My Account app

Postby Lopezjr0811 » Sat Feb 08, 2020 6:37 am

I can’t get into my app account either
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Re: Problems with My Account app

Postby TracFone - Maria » Sat Feb 08, 2020 1:25 pm

Hi Lopezjr0811. I'm TracFone Maria. We're sorry to hear that you can't get in your My Account app. Let's look further into this matter, and work to get this resolved. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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