Insufficient Funds - Basic International Calls

Insufficient Funds - Basic International Calls

Postby desotm » Wed Mar 22, 2017 9:06 am

Insufficient funds for international calling.
We can no longer use our 888-xxx-xxx numbers to call Canada, UK and Australia.
These numbers worked a couple months ago.

We also tried using the 1-800-706-3839 number, again no international access.

All we get is the 'INSUFFICIENT FUNDS TO PROCEED WITH THIS CALL' message.
desotm
 
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Re: Insufficient Funds - Basic International Calls

Postby TracFone - Larry » Wed Mar 22, 2017 9:07 am

Hi desotm. My name is TracFone Larry. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
TracFone - Larry
 
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Re: Insufficient Funds - Basic International Calls

Postby RandySea » Tue Mar 28, 2017 11:48 am

I have exactly the same problem.
RandySea
 
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Joined: Fri Jul 17, 2015 7:36 pm

Re: Insufficient Funds - Basic International Calls

Postby TracFone - Maria » Tue Mar 28, 2017 11:49 am

Hi RandySea. My name is TracFone Maria. Sorry that you’re having a problem. Let us help you. I've sent you a private message. Please check your Forum inbox. Thanks.
TracFone - Maria
 
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Re: Insufficient Funds - Basic International Calls

Postby kjokil201 » Mon Apr 10, 2017 3:47 pm

Hello
I also have the same problem. FYI I have 165 mins in my account. Do I need to add more airtime? Last time I checked there was no minimum minutes to make international call.
kjokil201
 
Posts: 1
Joined: Mon Apr 10, 2017 3:39 pm

Re: Insufficient Funds - Basic International Calls

Postby TracFone - Katie » Mon Apr 10, 2017 3:48 pm

Hi kjokil201,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.
TracFone - Katie
 
Posts: 5362
Joined: Tue Oct 25, 2011 10:36 am

Re: Insufficient Funds - Basic International Calls

Postby BeeCee » Tue May 02, 2017 8:25 am

Yes, count me as one more person with this problem. Called the help number but the person on the other end was just reading off your website. Most unhelpful. Would love to be able to call internationally because I do have plenty of funds. Thanks.
BeeCee
 
Posts: 1
Joined: Tue May 02, 2017 8:22 am

Re: Insufficient Funds - Basic International Calls

Postby TracFone - Felice » Tue May 02, 2017 9:02 am

Hi BeeCee. My name is TracFone Felice. Our sincere apologies for the trouble you have with your International Calls. Please check your Forum inbox for a message.
TracFone - Felice
 
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Re: Insufficient Funds - Basic International Calls

Postby RandySea » Wed May 10, 2017 10:47 pm

Has anyone actually gotten this problem resolved by their Tracfone-Robot [BeeCee, Katie, Larry, Maria etc.]?

My Tracfone-Maria-Robot did nothing but send me a robo-message asking if the problem was resolved.
RandySea
 
Posts: 20
Joined: Fri Jul 17, 2015 7:36 pm

Re: Insufficient Funds - Basic International Calls

Postby TracFone - Katie » Wed May 10, 2017 10:57 pm

Hi RandySea,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.
TracFone - Katie
 
Posts: 5362
Joined: Tue Oct 25, 2011 10:36 am

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