Free phones & currant plans & balance

Free phones & currant plans & balance

Postby Mathesro » Fri Jan 21, 2022 2:52 pm

I'm a triple minute for life I'm being told by Tracfone that my service will be shut off around the first of Feb. today is the 21st of Jan. I have 51 days & 4,222.68 mins left on my plan I called customer service they told me the free phones are out of stock they didn't say when they could replace my phone but I feel 51 days gives them plenty of time to get me a phone if my service is shut off before 51 days they will be hearing from BBB & my attorney the can't treat their customers like this. I know I'm not alone because of their track record. I hope no one else let's them push them around also
Mathesro
 
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Joined: Thu Jan 13, 2022 12:00 pm

Re: Free phones & currant plans & balance

Postby Jude » Fri Jan 21, 2022 2:56 pm

Hi Mathesro. My name is TracFone Jude. We understand where you're coming from and apologize for the trouble this has caused you. To further assist you and escalate this problem, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
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Re: Free phones & currant plans & balance

Postby Mathesro » Sat Jan 22, 2022 12:22 pm

I called Tracfone they said the free phones are on back order & more or less I'm SOL they have 50 days to replace my phone but they are saying I need to do something by the first of Feb. they need to straighten up there mess before my service ends. I'm going to go online to tracfone reviews & complaints if they don't get this mess straightened out
Mathesro
 
Posts: 3
Joined: Thu Jan 13, 2022 12:00 pm

Re: Free phones & currant plans & balance

Postby TracFone - Maria » Sat Jan 22, 2022 4:31 pm

Hi Mathesro. I'm TracFone. We truly understand how you feel. Please accept our sincere apologies for the inconvenience this has caused you. We assure you our mission is to help you in the best way possible. To further assist, kindly check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
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