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Insufficient Funds - Basic International Calls

PostPosted: Wed Mar 22, 2017 9:06 am
by desotm
Insufficient funds for international calling.
We can no longer use our 888-xxx-xxx numbers to call Canada, UK and Australia.
These numbers worked a couple months ago.

We also tried using the 1-800-706-3839 number, again no international access.

All we get is the 'INSUFFICIENT FUNDS TO PROCEED WITH THIS CALL' message.

Re: Insufficient Funds - Basic International Calls

PostPosted: Wed Mar 22, 2017 9:07 am
by TracFone - Larry
Hi desotm. My name is TracFone Larry. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

Re: Insufficient Funds - Basic International Calls

PostPosted: Tue Mar 28, 2017 11:48 am
by RandySea
I have exactly the same problem.

Re: Insufficient Funds - Basic International Calls

PostPosted: Tue Mar 28, 2017 11:49 am
by TracFone - Maria
Hi RandySea. My name is TracFone Maria. Sorry that you’re having a problem. Let us help you. I've sent you a private message. Please check your Forum inbox. Thanks.

Re: Insufficient Funds - Basic International Calls

PostPosted: Mon Apr 10, 2017 3:47 pm
by kjokil201
Hello
I also have the same problem. FYI I have 165 mins in my account. Do I need to add more airtime? Last time I checked there was no minimum minutes to make international call.

Re: Insufficient Funds - Basic International Calls

PostPosted: Mon Apr 10, 2017 3:48 pm
by TracFone - Katie
Hi kjokil201,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.

Re: Insufficient Funds - Basic International Calls

PostPosted: Tue May 02, 2017 8:25 am
by BeeCee
Yes, count me as one more person with this problem. Called the help number but the person on the other end was just reading off your website. Most unhelpful. Would love to be able to call internationally because I do have plenty of funds. Thanks.

Re: Insufficient Funds - Basic International Calls

PostPosted: Tue May 02, 2017 9:02 am
by TracFone - Felice
Hi BeeCee. My name is TracFone Felice. Our sincere apologies for the trouble you have with your International Calls. Please check your Forum inbox for a message.

Re: Insufficient Funds - Basic International Calls

PostPosted: Wed May 10, 2017 10:47 pm
by RandySea
Has anyone actually gotten this problem resolved by their Tracfone-Robot [BeeCee, Katie, Larry, Maria etc.]?

My Tracfone-Maria-Robot did nothing but send me a robo-message asking if the problem was resolved.

Re: Insufficient Funds - Basic International Calls

PostPosted: Wed May 10, 2017 10:57 pm
by TracFone - Katie
Hi RandySea,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.