ILD Basic International doesn't work

Re: ILD Basic International doesn't work

Postby TracFone - Maria » Fri Mar 11, 2022 8:01 pm

Hi Pricer. This is TracFone Maria. We understand your concern. We will do our best to fix it. Give us a chance to investigate this matter with you. Please check your Forum inbox for a private message. Thank you.
TracFone - Maria
 
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Re: ILD Basic International doesn't work

Postby jhefele » Wed Mar 30, 2022 2:21 pm

I am now having the same issue with the Basic International calling. It tells me I have insufficient funds when the country I'm calling is included in the BASIC list (48). This used to work but now no longer works. I need this part of the service I pay for to work again. Any help is appreciated.
jhefele
 
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Re: ILD Basic International doesn't work

Postby TracFone - Maria » Fri Apr 01, 2022 2:10 pm

Hi jhefele. Our sincere apologies for the problems that you've encountered with the Basic International Calling. Let's look further into this matter and work to get this resolved. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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Re: ILD Basic International doesn't work

Postby Mrwalleye » Sun Apr 03, 2022 1:35 pm

Good luck with ILD .. it is now a joke.

I had Basic International initially, then it stopped working. They then told me, numerous agents that I needed an international card. When you point out their own website and that what they are saying contradicts their own site .. it falls on deaf ears or you become disconnected.

I broke down and bought the Global Calling card .. it worked for a bit and now ... IT DOESN'T. You are directed to chat. I am then told to call ... I told them I don't have a second phone, I don't. No problem, this cat person can help. After an hour he says, you have to call us??? The whole outfit has become a freaking joke. They are making claims, reeling people in and then f..king you.
Mrwalleye
 
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Re: ILD Basic International doesn't work

Postby Jude » Sun Apr 03, 2022 1:39 pm

Hi Mrwalleye. My name is TracFone Jude. Please accept our deepest apology for this experience. We do not want our customers to encounter issues about the service we offer. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
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