Roaming Issue

[RobG]

Hello, Could use some help here. I'm trying to set up my wife's BYOD with a new TracPhone account and any calls are saying she is currently Roaming. Unfortunately, texting to 611611 is stuck at Sending, so that's not really helpful at the moment, either.

[Jude]

Hi RobG. My name is TracFone Jude. We can definitely help you in resolving this problem. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.