Roaming Issues

[wildhog]

I have an iPhone 5S for the BYOP. Yesterday I tried making a call and got a message that I was roaming and needed to enter or purchase a pin to continue.

I thought there was no longer any roaming with Tracfone. Can this get resolved?

[alita]

Hi wildhog. My name is TracFone Alita. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.

[JScarver]

Roaming when i'm at my work location. How to make and receive calls? moto g5 byo Verizon sim. Other people who have Verizon phones have service.

[TracFone - Larry]

Hi JScarver. I'm TracFone Larry. We apologize for the inconvenience. The phone will display roam or roaming when it is outside the local calling area or activation ZIP code. There are no charges for roaming. If you are experiencing difficulty making/receiving calls in this condition, we will help you troubleshoot the phone. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

[grsaraceno]

Hello. My husband and I are both having issues. Our phones have the roaming triangle and will not allow us to make calls or texts. This is happening in both our home and work zip codes. Please help.

[TracFone - Larry]

Hi grsaraceno. I'm TracFone Larry. We are sorry for the trouble. Let us help you fix your phone. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[fair2middlin]

i need that private message telling me how to fix roaming

[TracFone - Maria]

Hi fair2middlin. I'm TracFone Maria. For us to assist you with your roaming concerns, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.