3G 4G reception

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3G 4G reception

Postby Philip Parent » Tue Nov 21, 2017 5:13 pm

I am having difficulty getting coverage in my apartment building with an LG 3G phone. I was told that one way to deal with that problem was to get a new SIM card - some kind of updating which would lead to better ability to make and receive calls. Another person said I should get a 4G cellphone and that this newer, more powerful phone should solve the problem for me. Is one or two of these things true? What is the cost of a new SIM card, if this is one way to solve my problem? Thank you.
Philip Parent
 
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Re: 3G 4G reception

Postby TracFone - Katie » Tue Nov 21, 2017 5:14 pm

Hi Philip Parent,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.
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Re: 3G 4G reception

Postby keepitsimple » Tue Mar 20, 2018 1:50 pm

I believe my concern falls into this same category but since the original post was not answered publicly, I can't just read the answer/response.

While traveling recently I was in an area covered according to your coverage map (see attachment)
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and retained cell service but mobile data was NOT available. I have a Samsung BYOP that utilizes the Verizon network. A person with me had direct service from Verizon and also had a Samsung and was able to use their mobile data.

Why are Tracfone customers limited in functionality compared to those who have service with the network provider?
keepitsimple
 
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