Bad Coverage



Postby SarahOliver » Tue May 28, 2013 1:21 pm

I just received my SafeLink phone on 6/25/13. I have ZERO reception in my house, driveway and yard and I have to stand in the middle of our street to make calls. Even then reception is shoddy at best. I am unemployed and need this phone to work ALL THE TIME so I can get calls for interviews. I had a TracPhone pre-paid cell that worked 100% better than this one, and I would love to know what this company plans on doing about reception issues. What good is this phone if I can't use it? Your service coverage map states that my area is well within the limits, so what's the deal? I would like a better phone with a stronger antennae if at all possible. This is ridiculous. Your ads say this is a way for people on fixed or low incomes to stay in touch with jobs and family, but at this rate, I may miss out on the opportunity to even get a job. Not Pleased At All.
Posts: 1
Joined: Tue May 28, 2013 1:11 pm

Re: Bad Coverage

Postby Elle » Tue May 28, 2013 2:43 pm

Hi SarahOliver. My name is TracFone Elle. Let me help you. To assist you further, please reply to this post at least four times so you can send me a private message with your phone's serial number or IMEI/MEID. Thanks.
Posts: 3665
Joined: Tue Apr 12, 2011 12:48 pm

Re: Bad Coverage

Postby Boogie Man » Sun Jun 21, 2020 8:19 pm

I have a Samsung Galaxy J7 Sky Pro and my wife has a Galaxy J3 Luna Pro. We get great coverage almost everywhere except at home. We currently both have Verizon through Tracfone. Ha anyone had experience with cell phone signal extenders and do they work with Verizon Tracfone? Verizon has a dedicated extender that runs off the wifi router. Anyone help with this? I'd think Tracfone folks would have heard of what products (signal extenders) would help. Thanks to anyone with ideas.
Boogie Man
Posts: 1
Joined: Sun Jun 21, 2020 8:03 pm

Re: Bad Coverage

Postby TracFone - Maria » Mon Jun 22, 2020 9:40 am

Hi Boogie Man. I'm TracFone Maria. We read your post and we're sorry that you are having network issues. Allow us to review your account so we can provide a concrete resolution for this issue. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
Posts: 8249
Joined: Tue Jan 31, 2012 1:08 pm

Re: Bad Coverage

Postby MLC* » Tue Jun 30, 2020 10:29 am

Hi my name is Monica and I purchased a LG328BG for business and the coverage is bad in my home and at my job. The unreliability of the phone is very frustrating.
Posts: 1
Joined: Tue Jun 30, 2020 10:00 am

Re: Bad Coverage

Postby Jude » Tue Jun 30, 2020 10:46 am

Hi MLC*. My name is TracFone Jude. We apologize for the trouble you've experienced with your phone. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Posts: 2202
Joined: Tue Apr 12, 2011 12:24 pm


Return to Links to TracFone service maps and discussions about coverage.

Who is online

Users browsing this forum: No registered users and 1 guest