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Website: Error 15

PostPosted: Wed May 04, 2022 10:13 am
by bmosoriak
I manage IT for a library system. For some reason tracfone.com is blocked on our computers, patrons receive an 'Error 15' error. I checked with our ISP and Firewall vendor, they are not blocking the site. It is being blocked on Tracfone's end. How do I have this issue resolved? Thx.

Re: Website: Error 15

PostPosted: Wed May 04, 2022 12:18 pm
by TracFone - Mark
Hi bmosoriak. My name is TracFone Mark. We do apologize that you are having an issue accessing our website using your computers. To better assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611. Thank you for contacting us.

Re: Website: Error 15

PostPosted: Fri May 06, 2022 2:37 pm
by bmosoriak
Mark -

The problem is with all browsers on all of our PCs, 100+ of them. It's not a cache issue, looks like you're blocking our IP address. I can't click on the link you gave me since our PCs are blocked from your site.

Is there someone you can talk with on your networking team to find out why we're being blocked?

Thx, Brandon

Re: Website: Error 15

PostPosted: Mon May 09, 2022 8:10 am
by Jude
Hi bmosoriak. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.