Website: Error 15

[bmosoriak]

I manage IT for a library system. For some reason tracfone.com is blocked on our computers, patrons receive an 'Error 15' error. I checked with our ISP and Firewall vendor, they are not blocking the site. It is being blocked on Tracfone's end. How do I have this issue resolved? Thx.

[TracFone - Mark]

Hi bmosoriak. My name is TracFone Mark. We do apologize that you are having an issue accessing our website using your computers. To better assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611. Thank you for contacting us.

[bmosoriak]

Mark -

The problem is with all browsers on all of our PCs, 100+ of them. It's not a cache issue, looks like you're blocking our IP address. I can't click on the link you gave me since our PCs are blocked from your site.

Is there someone you can talk with on your networking team to find out why we're being blocked?

Thx, Brandon

[Jude]

Hi bmosoriak. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[spazmodacular]

Why are you blocking my VPN??

VPN's are the new normal. Get used to it or lose all of your customers.

Sincerely,
A privacy loving Software Developer with a Masters in Computer Science.

Access denied
Error 15
www.tracfone.com
2022-07-03 16:56:55 UTC
What happened?
This request was blocked by the security rules
Your IP: 193.148.18.101
Proxy IP: 45.60.77.107 (ID 10358-100)
Incident ID: 358000810005959191-2691900841006147

[Jude]

Hi spazmodacular. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.