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Lost Data

PostPosted: Wed Feb 12, 2020 2:18 pm
by samc25
Sometime last Saturday my Data balance went from more than 2600 MB to 0.00 MB. Data usage info on my LG Stylo 4 indicates "31.11 MB used Feb 1 - 29". Checking my service balance seems to show that Minutes, Texts and Service Date are correct and just entire data balance was deleted.

Re: Lost Data

PostPosted: Wed Feb 12, 2020 2:20 pm
by TracFone - Maria
Hi samc25. I'm TracFone Maria. We're sorry to know that your data minutes were lost. Let's look further into this matter, and work to get this resolved. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

Re: Lost Data

PostPosted: Fri Mar 06, 2020 10:46 am
by Techwrite
This has happened to a lot of people. It’s so frustrating. No resolution for any of us.

Re: Lost Data

PostPosted: Sat Aug 15, 2020 11:08 am
by Jude
Hi Techwrite. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.