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Problems with My Account app

PostPosted: Wed Jan 31, 2018 3:23 pm
by Stargate
I've forgotten my password for My Account app, and I've lost the email account associated with the app so I can't use the "forgot password" option and I can't change the email account associated with the app now.

Re: Problems with My Account app

PostPosted: Thu Feb 01, 2018 9:19 am
by TracFone - Larry
Hi Stargate. My name is TracFone Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

Re: Problems with My Account app

PostPosted: Thu Jan 17, 2019 11:03 am
by arend003
the my account app quit working on my phone. Have chatted with tracfone several times with NO help have multiple reference numbers from over the weeks I have been trying all I get is comeback in 24 to 72 hours and we will see , it has been over 3.5 weeks now.
to correct this problem. # 119******* and # 119*******( reference numbers for the problem)
It is an Iphone6 operating system 12.1.2 same as my wife's which is on tracfone but the my account works on her phone.
Help
Tom :cry: :evil:

Re: Problems with My Account app

PostPosted: Fri Jan 18, 2019 7:48 pm
by TracFone - Katie
Hi arend003,
My name is TracFone Katie. Sorry that you’re having a problem with your account. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

Re: Problems with My Account app

PostPosted: Mon Jan 21, 2019 10:01 am
by arend003
Typical never got a private message. :evil:

Re: Problems with My Account app

PostPosted: Mon Jan 21, 2019 11:37 am
by TracFone - Larry
Hi arend003. My name is TracFone Larry. We apologize for the trouble. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Re: Problems with My Account app

PostPosted: Sat Feb 08, 2020 6:37 am
by Lopezjr0811
I can’t get into my app account either

Re: Problems with My Account app

PostPosted: Sat Feb 08, 2020 1:25 pm
by TracFone - Maria
Hi Lopezjr0811. I'm TracFone Maria. We're sorry to hear that you can't get in your My Account app. Let's look further into this matter, and work to get this resolved. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.