Page 1 of 12

Cannot use cellular data network on IPhone 5s

PostPosted: Wed Jun 14, 2017 9:01 pm
by Rtksmith
Since I purchased my iPhone 5s last November I can make calls and text and can use internet on wifi but cannot use cellular data, no text or Internet recieve error message "Could not activate cellular data network"Turn on cellular data or use Wi-Fi to access data. Please help ! I'm having the same issue again, which started on or around the 1st of Noverber 2017 any help would be appreciated.

Re: Cannot use cellular data network on IPhone 5s

PostPosted: Wed Jun 14, 2017 9:07 pm
by TracFone - Katie
Hi Rtksmith,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.

Re: Cannot use cellular data network on IPhone 5s

PostPosted: Thu Jun 15, 2017 1:41 am
by DangerDane
Hello I'm having the same problem can you let me know once you find out the solution? Same phone and everything

Re: Cannot use cellular data network on IPhone 5s

PostPosted: Thu Jun 15, 2017 1:42 am
by DangerDane
Rtksmith wrote:Since I purchased my iPhone 5s last November I can make calls and text and can use internet on wifi but cannot use cellular data, no text or Internet recieve error message "Could not activate cellular data network"Turn on cellular data or use Wi-Fi to access data. Please help !
hey have you found a solution I have same phone same problem

Re: Cannot use cellular data network on IPhone 5s

PostPosted: Thu Jun 15, 2017 8:13 am
by TracFone - Felice
Hi DangerDane,
My name is TracFone Felice. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.

Re: Cannot use cellular data network on IPhone 5s

PostPosted: Mon Jun 26, 2017 9:17 pm
by DumbFone
I am having exactly the same problem, except it's on an LG Android phone. I can make and receive calls. I can send and receive texts. I can access the Internet via my wi-fi network. But I can not get online via TracFone's cellular data network.

This is true at home where I have a moderately weak signal, but it's true everywhere I've tried, including places with good signals.

This seems to be a very common problem, but the solution is never posted anywhere online. Very frustrating. I hope one of you TracFone reps monitoring this thread can help me. But even better if TF would just post the solution where everybody can see it and take care of the problem themselves.

Anyhow, please help. Thank you.

Re: Cannot use cellular data network on IPhone 5s

PostPosted: Mon Jun 26, 2017 10:42 pm
by TracFone - Mark
Hi DumbFone. My name is TracFone Mark. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.

Re: Cannot use cellular data network on IPhone 5s

PostPosted: Sun Jul 02, 2017 12:30 am
by AnatomyProf
I am also having this problem. I didn't have the problem when I originally got my iPhone5S but after running out of data and refilling it (it shows 1GB) I have been unable to use data.

Re: Cannot use cellular data network on IPhone 5s

PostPosted: Sun Jul 02, 2017 7:52 am
by TracFone - Larry
Hi AnatomyProf. My name is TracFone Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

Re: Cannot use cellular data network on IPhone 5s

PostPosted: Sun Jul 02, 2017 5:55 pm
by daniben
I am also experiencing this problem, have not been able to connect to data services after getting back from a trip to Canada.