Cannot use cellular data network on IPhone 5s

Re: Cannot use cellular data network on IPhone 5s

Postby TracFone - Felice » Fri Jul 14, 2017 1:39 pm

Hi jlcarr01. My name is TracFone Felice. Sorry to hear about your data issue. Let us help you. Please check your Forum inbox for a message.
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Re: Cannot use cellular data network on IPhone 5s

Postby jujubike » Fri Jul 14, 2017 8:17 pm

Please help! I have not been able to access the data network. Customer service is of no help! What have others been finding out about what is going on?
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Re: Cannot use cellular data network on IPhone 5s

Postby TracFone - Katie » Fri Jul 14, 2017 8:27 pm

Hi jujubike,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.
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Re: Cannot use cellular data network on IPhone 5s

Postby bknaf » Fri Jul 14, 2017 10:06 pm

I cannot use cellular data since Tracfone support manually added data for me, because it didn't add when I tried online. It worked fine for months before that. Only WiFi works now. I have chatted with 3 different support team members and no one can fix it. I reset the settings and still only Wifi.
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Re: Cannot use cellular data network on IPhone 5s

Postby TracFone - Katie » Fri Jul 14, 2017 11:21 pm

Hi bknaf,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.
TracFone - Katie
 
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Re: Cannot use cellular data network on IPhone 5s

Postby 1dylannelson » Tue Jul 18, 2017 1:05 am

Same problem, iPhone 5S. Data no longer working, says I have 1024 mb available ony app. Help??? Can anyone post their fixes?
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Re: Cannot use cellular data network on IPhone 5s

Postby TracFone - Maria » Tue Jul 18, 2017 12:04 pm

Hi 1dylannelson. My name is TracFone Maria. Sorry that you’re having a problem. Let us help you. I've sent you a private message. Please check your Forum inbox. Thanks.
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Re: Cannot use cellular data network on IPhone 5s

Postby dartist1013 » Tue Jul 18, 2017 1:27 pm

I am experiencing the same issue as everyone else. I have been on the phone all morning with Tracfone trying to resolve the issue and nothing has been solved.
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Re: Cannot use cellular data network on IPhone 5s

Postby alita » Tue Jul 18, 2017 3:53 pm

Hi dartist1013. My name is TracFone Alita. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.
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Re: Cannot use cellular data network on IPhone 5s

Postby bknaf » Tue Jul 18, 2017 8:43 pm

I still cannot use cellular data on my iPhone 5s. I have chatted at least 4 times. The latest chat from this forum said I need to check my APN settings, but I can't get to any APN settings. Has anyone gotten an answer from Tracfone?
bknaf
 
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