by TracFone - Katie » Sun Jul 09, 2017 8:03 pm
Hi Robbob8080,
My name is TracFone Katie. Sorry that you’re having a problem. We need to check first the account for the appropriate resolution. Not all phones have the same fixed. That is why we directed the affected customers through private message. If you need further assistance, I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.