Cannot use cellular data network on IPhone 5s

Re: Cannot use cellular data network on IPhone 5s

Postby Shelly » Sun Jul 09, 2017 3:16 pm

Hi NRiver. My name is TracFone Shelly. We're sorry to hear you're having a problem with the data service. We'll be glad to help you. Please check your Forum inbox for a message. Thank you.
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Re: Cannot use cellular data network on IPhone 5s

Postby mdb4759 » Sun Jul 09, 2017 7:55 pm

I have the same problem and cannot use cellular data on my iPhone 5s
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Re: Cannot use cellular data network on IPhone 5s

Postby TracFone - Katie » Sun Jul 09, 2017 7:58 pm

Hi mdb4759,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.
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Re: Cannot use cellular data network on IPhone 5s

Postby Robbob8080 » Sun Jul 09, 2017 8:00 pm

My wife and I have been happy Tracfone users for several years. Both of our IPhones have developed this problem in the past 4 days. Given that many users are now experiencing this problem, how about instead of a private message, Tracfone can offer a PUBLIC solution.
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Re: Cannot use cellular data network on IPhone 5s

Postby TracFone - Katie » Sun Jul 09, 2017 8:03 pm

Hi Robbob8080,
My name is TracFone Katie. Sorry that you’re having a problem. We need to check first the account for the appropriate resolution. Not all phones have the same fixed. That is why we directed the affected customers through private message. If you need further assistance, I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.
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Re: Cannot use cellular data network on IPhone 5s

Postby Wildhirtsing » Sun Jul 09, 2017 10:53 pm

Hi, my name is Tabitha and I also cannot access cellular data anymore on my iPhone 5S. I've not gotten any useful help when calling in. Any assistance would be appreciated!
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Re: Cannot use cellular data network on IPhone 5s

Postby TracFone - Katie » Sun Jul 09, 2017 10:54 pm

Hi Tabitha,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.
TracFone - Katie
 
Posts: 5418
Joined: Tue Oct 25, 2011 10:36 am

Re: Cannot use cellular data network on IPhone 5s

Postby pwildhirt » Mon Jul 10, 2017 9:45 am

I've got the same problem. Bought data for my wife's iPhone 5s, and my iPhone 5s and boom, no cell data. Please post resolution if anywone has one!
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Re: Cannot use cellular data network on IPhone 5s

Postby TracFone - Felice » Mon Jul 10, 2017 9:50 am

Hi pwildhirt. My name is TracFone Felice. We are sorry for the trouble you have with your data. Let us help you in resolving your issue. Please check your Forum inbox for a message.
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Re: Cannot use cellular data network on IPhone 5s

Postby Capcadet99 » Tue Jul 11, 2017 10:37 am

Cannot use cellular data network on iPhone 5s
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