Cannot use cellular data network on IPhone 5s

[TracFone - Mark]

Hi daniben. My name is TracFone Mark. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.

[lehehalt]

I'm having the same issue since yesterday at 6. It seemed to start just after I added data to my account. I've already called customer service twice and nothing has helped. What do I do????

[TracFone - Mark]

Hi lehehalt. My name is TracFone Mark. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.

[umsaenga]

Same problem here.
Switched to tracfone two days ago, data still doesn't work. Have called technical support several times and they either hang up on me, transfer to another department, say to wait 15 minutes, another said to wait 2 hours.

Nothing.

How are you all fixing this issue? Who can I call to get this resolved?

[TracFone - Mark]

Hi umsaenga. My name is TracFone Mark. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.

[BongoBrains]

Glad to see I'm not the only one dealing with this issue...
I added data *prior* to running out and immediately lost access to cellular data.
I was later able to use Wi-Fi and determine that the data I was purchasing when I lost access had been recorded.
If I can also be 'contacted offline' to address this, I would appreciate it...

[TracFone - Katie]

Hi BongoBrains,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.

[LisaCramer]

I am also unable to use data on an iPhone 5s. Please help!

[TracFone - Katie]

Hi LisaCramer,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.

[NRiver]

I am also unable to use data on an iPhone 5s, ever since I added an additional $10 data card earlier this week. What is the solution for this?