Cannot use cellular data network on IPhone 5s

Re: Cannot use cellular data network on IPhone 5s

Postby TracFone - Mark » Sun Jul 02, 2017 6:05 pm

Hi daniben. My name is TracFone Mark. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
TracFone - Mark
 
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Re: Cannot use cellular data network on IPhone 5s

Postby lehehalt » Mon Jul 03, 2017 2:08 pm

I'm having the same issue since yesterday at 6. It seemed to start just after I added data to my account. I've already called customer service twice and nothing has helped. What do I do????
lehehalt
 
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Re: Cannot use cellular data network on IPhone 5s

Postby TracFone - Mark » Mon Jul 03, 2017 3:50 pm

Hi lehehalt. My name is TracFone Mark. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.
TracFone - Mark
 
Posts: 5057
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Re: Cannot use cellular data network on IPhone 5s

Postby umsaenga » Thu Jul 06, 2017 6:17 pm

Same problem here.
Switched to tracfone two days ago, data still doesn't work. Have called technical support several times and they either hang up on me, transfer to another department, say to wait 15 minutes, another said to wait 2 hours.

Nothing.

How are you all fixing this issue? Who can I call to get this resolved?
umsaenga
 
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Re: Cannot use cellular data network on IPhone 5s

Postby TracFone - Mark » Thu Jul 06, 2017 7:11 pm

Hi umsaenga. My name is TracFone Mark. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.
TracFone - Mark
 
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Joined: Thu Jun 14, 2012 11:11 am

Re: Cannot use cellular data network on IPhone 5s

Postby BongoBrains » Fri Jul 07, 2017 4:24 pm

Glad to see I'm not the only one dealing with this issue...
I added data *prior* to running out and immediately lost access to cellular data.
I was later able to use Wi-Fi and determine that the data I was purchasing when I lost access had been recorded.
If I can also be 'contacted offline' to address this, I would appreciate it...
BongoBrains
 
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Re: Cannot use cellular data network on IPhone 5s

Postby TracFone - Katie » Fri Jul 07, 2017 4:26 pm

Hi BongoBrains,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.
TracFone - Katie
 
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Re: Cannot use cellular data network on IPhone 5s

Postby LisaCramer » Sat Jul 08, 2017 7:11 pm

I am also unable to use data on an iPhone 5s. Please help!
LisaCramer
 
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Re: Cannot use cellular data network on IPhone 5s

Postby TracFone - Katie » Sat Jul 08, 2017 7:13 pm

Hi LisaCramer,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.
TracFone - Katie
 
Posts: 5418
Joined: Tue Oct 25, 2011 10:36 am

Re: Cannot use cellular data network on IPhone 5s

Postby NRiver » Sun Jul 09, 2017 3:12 pm

I am also unable to use data on an iPhone 5s, ever since I added an additional $10 data card earlier this week. What is the solution for this?
NRiver
 
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Joined: Sun Jul 09, 2017 3:08 pm

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