Lost Data

Lost Data

Postby samc25 » Wed Feb 12, 2020 2:18 pm

Sometime last Saturday my Data balance went from more than 2600 MB to 0.00 MB. Data usage info on my LG Stylo 4 indicates "31.11 MB used Feb 1 - 29". Checking my service balance seems to show that Minutes, Texts and Service Date are correct and just entire data balance was deleted.
samc25
 
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Re: Lost Data

Postby TracFone - Maria » Wed Feb 12, 2020 2:20 pm

Hi samc25. I'm TracFone Maria. We're sorry to know that your data minutes were lost. Let's look further into this matter, and work to get this resolved. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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Re: Lost Data

Postby Techwrite » Fri Mar 06, 2020 10:46 am

This has happened to a lot of people. It’s so frustrating. No resolution for any of us.
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Posts: 6
Joined: Tue Mar 03, 2020 6:03 am

Re: Lost Data

Postby Jude » Sat Aug 15, 2020 11:08 am

Hi Techwrite. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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Re: Lost Data

Postby Tracfone23! » Tue Nov 23, 2021 2:10 am

11-22-21
I was talking with a member of Tracfone support group on my Samsung Tracfone when the line went dead. Long story short, somehow the support person deleted all minutes and data from my phone. After numerous phone calls with a spare phone a different Tracfone rep restored some of the minutes but only 2 of the 9 GB of data on my phone. If you have to deal with Tracfone's phone support it is a very frustrating and unsatisfying experience.
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Re: Lost Data

Postby TracFone - Maria » Tue Nov 23, 2021 5:07 pm

Hi Tracfone23!. This is TracFone Maria. Our sincere apologies for the inconvenience we have caused you. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
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Joined: Tue Jan 31, 2012 1:08 pm


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