Lost Data

Lost Data

Postby samc25 » Wed Feb 12, 2020 2:18 pm

Sometime last Saturday my Data balance went from more than 2600 MB to 0.00 MB. Data usage info on my LG Stylo 4 indicates "31.11 MB used Feb 1 - 29". Checking my service balance seems to show that Minutes, Texts and Service Date are correct and just entire data balance was deleted.
samc25
 
Posts: 8
Joined: Sat Jan 04, 2014 1:45 pm

Re: Lost Data

Postby TracFone - Maria » Wed Feb 12, 2020 2:20 pm

Hi samc25. I'm TracFone Maria. We're sorry to know that your data minutes were lost. Let's look further into this matter, and work to get this resolved. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
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Re: Lost Data

Postby Techwrite » Fri Mar 06, 2020 10:46 am

This has happened to a lot of people. It’s so frustrating. No resolution for any of us.
Techwrite
 
Posts: 6
Joined: Tue Mar 03, 2020 6:03 am


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