Problems with My Account app

Problems with My Account app

Postby Stargate » Wed Jan 31, 2018 3:23 pm

I've forgotten my password for My Account app, and I've lost the email account associated with the app so I can't use the "forgot password" option and I can't change the email account associated with the app now.
Stargate
 
Posts: 21
Joined: Fri Sep 20, 2013 9:24 pm

Re: Problems with My Account app

Postby TracFone - Larry » Thu Feb 01, 2018 9:19 am

Hi Stargate. My name is TracFone Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
TracFone - Larry
 
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Re: Problems with My Account app

Postby arend003 » Thu Jan 17, 2019 11:03 am

the my account app quit working on my phone. Have chatted with tracfone several times with NO help have multiple reference numbers from over the weeks I have been trying all I get is comeback in 24 to 72 hours and we will see , it has been over 3.5 weeks now.
to correct this problem. # 119******* and # 119*******( reference numbers for the problem)
It is an Iphone6 operating system 12.1.2 same as my wife's which is on tracfone but the my account works on her phone.
Help
Tom :cry: :evil:
arend003
 
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Re: Problems with My Account app

Postby TracFone - Katie » Fri Jan 18, 2019 7:48 pm

Hi arend003,
My name is TracFone Katie. Sorry that you’re having a problem with your account. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
TracFone - Katie
 
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Re: Problems with My Account app

Postby arend003 » Mon Jan 21, 2019 10:01 am

Typical never got a private message. :evil:
arend003
 
Posts: 5
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Re: Problems with My Account app

Postby TracFone - Larry » Mon Jan 21, 2019 11:37 am

Hi arend003. My name is TracFone Larry. We apologize for the trouble. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
 
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