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Voicemail not set up

PostPosted: Sat Jan 18, 2020 1:32 pm
by trapshooter
I have a ZTE Citrine Z716BL. I've had this phone for several years and have never been able to set up the voicemail. I've even talked to support and they can't get it set up either. I'm 73 and only use it for basics but would like the voicemail feature to work. Is it time to get a new phone?

Re: Voicemail not set up

PostPosted: Sat Jan 18, 2020 5:19 pm
by TracFone - Maria
Hi trapshooter. I'm TracFone Maria. Our sincere apologies that you're unable to use your voicemail. We would be happy to take a look into this for you, and have the issue resolved as quickly as possible. Please check your Forum inbox for a private message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.