LG G7 verizon phone not getting android updates

LG G7 verizon phone not getting android updates

Postby davemp404 » Tue Jul 28, 2020 4:32 pm

My son has a lg G7 Verizon model LMG710VM. It has not received any android updates since transferring to TracFone byop in May of 2019. Lg says since it is a Verizon model it can only get updates from Verizon, lg cannot update a Verizon model phone even though Verizon has put out many security updates and the android 9 update (currently phone is on android 8). When you do phone setting check for updates it has always said no updates available for this phone. Tried to call Verizon but you can't get help without a Verizon phone number. Tried calling TracFone support but they only said there must be no updates for your phone or it would show up automatically (there definitely are updates for this phone they are listed on lg & Verizon sites). Really would like to fix this since even security updates are blocked.
davemp404
 
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Re: LG G7 verizon phone not getting android updates

Postby TracFone - Maria » Tue Jul 28, 2020 4:51 pm

Hi davemp404. I'm TracFone - Maria. We're sorry to know that you are having problems with your phone's updates. We're more than happy to look into this and see how we can help. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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