New Phone Activation Issue

[rise]

Hello,

I am receiving an error when trying to activate new ZTE Blade T2 device. (I unboxed the device today.) Therefore, I am unable to create a new account and activate a new phone.

I have searched this forum for this problem and I do see where others have reported the same issue, but the resolution seem to be sent to individuals instead of globally.

Error: Your device is already enrolled in the Auto-Refill program. If you would like to change your plan, please log in to My Account

Steps:
1. Accessed https://www.tracfone.com/
2. Closed pop up.
3. Clicked "Activate" at the top of screen, taken to URL https://www.tracfone.com/activation/selectdevice
4. Clicked Continue button for "I HAVE A TRACFONE PHONE" option, taken to URL https://www.tracfone.com/activation/tracfonecollectinfo
5. Entered the Serial Number listed from the Tracfone START HERE packet (I will provide, if needed.)
6. Checked the checkbox to accept the Terms & Conditions
7. Clicked Continue button
8. On URL https://www.tracfone.com/activation/tracfonecollectinfo, received the error above

[LindaCHU]

Get on chat or call Tracfone CS.
They will need to get involved to resolve this.

[TracFone - Larry]

Hi rise. I'm TracFone Larry. I apologize for the trouble. We'll review your account and further investigate what happened with your phone. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[envy270]

Not able to activate my new line too. Please help

[TracFone - Larry]

Hi envy270. I'm TracFone Larry. I'm sorry that you're having some problems. We'll be happy to help you resolve your issue. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.