New Phone Activation Issue

New Phone Activation Issue

Postby rise » Thu Aug 08, 2019 3:43 pm

Hello,

I am receiving an error when trying to activate new ZTE Blade T2 device. (I unboxed the device today.) Therefore, I am unable to create a new account and activate a new phone.

I have searched this forum for this problem and I do see where others have reported the same issue, but the resolution seem to be sent to individuals instead of globally.

Error: Your device is already enrolled in the Auto-Refill program. If you would like to change your plan, please log in to My Account

Steps:
1. Accessed https://www.tracfone.com/
2. Closed pop up.
3. Clicked "Activate" at the top of screen, taken to URL https://www.tracfone.com/activation/selectdevice
4. Clicked Continue button for "I HAVE A TRACFONE PHONE" option, taken to URL https://www.tracfone.com/activation/tracfonecollectinfo
5. Entered the Serial Number listed from the Tracfone START HERE packet (I will provide, if needed.)
6. Checked the checkbox to accept the Terms & Conditions
7. Clicked Continue button
8. On URL https://www.tracfone.com/activation/tracfonecollectinfo, received the error above
rise
 
Posts: 1
Joined: Thu Aug 08, 2019 2:47 pm

Re: New Phone Activation Issue

Postby LindaCHU » Thu Aug 08, 2019 4:28 pm

Get on chat or call Tracfone CS.
They will need to get involved to resolve this. :mrgreen:
LindaCHU
 
Posts: 297
Joined: Thu Jan 29, 2015 11:04 am

Re: New Phone Activation Issue

Postby TracFone - Larry » Fri Aug 09, 2019 7:42 am

Hi rise. I'm TracFone Larry. I apologize for the trouble. We'll review your account and further investigate what happened with your phone. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
 
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Joined: Mon Oct 24, 2011 5:22 pm

Re: New Phone Activation Issue

Postby envy270 » Mon Aug 12, 2019 11:46 am

Not able to activate my new line too. Please help
envy270
 
Posts: 3
Joined: Mon Aug 12, 2019 11:23 am

Re: New Phone Activation Issue

Postby TracFone - Larry » Mon Aug 12, 2019 3:06 pm

Hi envy270. I'm TracFone Larry. I'm sorry that you're having some problems. We'll be happy to help you resolve your issue. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
 
Posts: 8967
Joined: Mon Oct 24, 2011 5:22 pm


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