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promo codes for data suddenly stopped working

PostPosted: Wed Mar 11, 2020 10:25 pm
by jmaahs
Can tracfone flag a particular number so that promo codes won't work? Have used codes on 1 GB cards for years. Now it says all codes are invalid for that phone. They still work on another (same) phone we use at our cabin, still work on my sons phone (all are BYOP). Also, codes still work to get texts on my phone. Basically, eliminated promo codes just for data on my phone. Curious if this has happened to others.

Re: promo codes for data suddenly stopped working

PostPosted: Thu Mar 12, 2020 4:20 pm
by TracFone - Maria
Hi jmaahs. I'm TracFone Maria. No, we can't do that. Should you need further assistance, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

Re: promo codes for data suddenly stopped working

PostPosted: Thu Mar 12, 2020 8:38 pm
by jmaahs
Have been on TracFone chat for 30 minutes already with this issue. They said my phone is incompatable with codes--nothing they can do. But code works on my phone for texts. And until February, the codes worked for data cards on that phone.

Re: promo codes for data suddenly stopped working

PostPosted: Thu Apr 09, 2020 3:39 pm
by Jude
Hi jmaahs. My name is TracFone Jude. Please accept our deepest apology for this experience. We do not want our customers to encounter issues about the service we offer. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.