Promo codes not honored

Promo codes not honored

Postby mngirl2007 » Thu Aug 10, 2017 9:59 pm

I just ordered a one year plan and a 30 day plan.

I entered the promo codes and it looked like they were accepted. Neither of the promo codes were added to the order. I'm supposed to get a discount for one , and extra minutes for the second. Please help!
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Re: Promo codes not honored

Postby TracFone - Katie » Thu Aug 10, 2017 10:03 pm

Hi mngirl2007,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.
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Re: Promo codes not honored

Postby numbers_help » Sun Nov 05, 2017 5:28 pm

Received promo code message on phone. Bought airtime but did not receive 250 promo minutes. Tracfone took my money but did not deliver. 11-05-2017
numbers_help
 
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Re: Promo codes not honored

Postby TracFone - Katie » Sun Nov 05, 2017 5:29 pm

Hi numbers_help,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.
TracFone - Katie
 
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Re: Promo codes not honored

Postby standupdog » Mon Nov 27, 2017 1:55 am

Hello,

I'm also having a problem with promo codes not being honored (or an overcharge, depending on how you see it).

I ordered a one-year plan and successfully applied a promo code. I was told one price, but then AFTER checkout saw that I had been charged significantly more. Without my consent. How do I get this overcharge addressed? I did not agree to the amount put on my card.

Thanks
standupdog
 
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Re: Promo codes not honored

Postby Sam » Mon Nov 27, 2017 4:53 pm

Hi standupdog. My name is TracFone Sam. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
TracFone - Sam
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Re: Promo codes not honored

Postby T-FAN » Fri Aug 10, 2018 12:04 pm

Get free extra minutes when you use Tracfone Promo Codes
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Re: Promo codes not honored

Postby Meesus » Sat Oct 26, 2019 1:53 pm

Promo code 36861/100 bonus minutes is listed on through Tracfone, but it isn't being honored when I try to apply it to a $15 500/500/500 smartphone plan purchase. It shouldn't expire until 10/31. Could an agent help me resolve the error?
Meesus
 
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Re: Promo codes not honored

Postby TracFone - Larry » Sun Oct 27, 2019 8:27 am

Hi Meesus. I'm TracFone Larry. I read your post and I want to help you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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