HSN Phone Upgrade

HSN Phone Upgrade

Postby rfurukawa96 » Fri Dec 16, 2016 2:32 am

I am a current customer and just activated my new HSN phone. I am trying to add the HSN promotion, which includes 1200 MB data, 1200 minutes and 1200 text and 365 days to my service end date. My current phone has approximately 1400 MB data, 1012 minutes and 1075 texts with a service end date of 01/07/17. I am in the process of transferring my old phone number however when I log into my account both phones are listed as Non-Active Devices. My ticket number is 1153929018 and has a service end date of 12/16/16. I have upgraded my Tracfone in the past and the devices were never listed as Non-Active.

Please assist.
rfurukawa96
 
Posts: 5
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Re: HSN Phone Upgrade

Postby TracFone - Larry » Fri Dec 16, 2016 8:52 am

Hi rfurukawa96. My name is TracFone Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
TracFone - Larry
 
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Joined: Mon Oct 24, 2011 5:22 pm

Re: HSN Phone Upgrade

Postby rfurukawa96 » Fri Dec 16, 2016 5:48 pm

My old phone number was successfully moved to my new phone today and the 1350 minutes, data and text show however my old minutes, data and text are missing. My old phone had a service end date of 01/07/17 with approx 1012 minutes, 1.4 GB data, and 1075 text. The current service end date shows 12/16/17, 1 year from today.

How do I get my old minutes, data, text and service end date added to my new phone?

I should have approximately 2362 minutes, 2425 text and 2.7 GB data with a service end date of 01/07/18.

Thanks,
Richard
rfurukawa96
 
Posts: 5
Joined: Thu Sep 29, 2016 4:31 pm

Re: HSN Phone Upgrade

Postby TracFone - Katie » Fri Dec 16, 2016 5:49 pm

Hi rfurukawa96,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.
TracFone - Katie
 
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Joined: Tue Oct 25, 2011 10:36 am


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