incomplete data update after Verizon switch

incomplete data update after Verizon switch

Postby GIPerk94 » Sat Sep 03, 2022 5:51 pm

got an email from tracfone when it was time to switch to Verizon network, and it came with 500 min-500 msg-500 MB promo. after successful switch, data was changed from 8.31 GB to 500 MB, so I called and tech said it was fixed.

when I check my usage now, data is 8.41 GB. it looks like I did not get 500 MB update- the new amount should be 8.81 GB. who can fix the amount.

thanks in advance!
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Joined: Mon Feb 01, 2016 1:36 am

Re: incomplete data update after Verizon switch

Postby Jude » Sun Sep 04, 2022 12:24 pm

Hi GIPerk94. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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