Questions about new phone

Questions about new phone

Postby mlshep » Thu Jun 03, 2021 11:28 am

Hi, I am a current subscriber and would like to upgrade my phone which requires you buy a plan. Since I have remaining time and minutes,etc. on my current plan, how does the 30 day plan work with it? After 30 days, will I be able to revert to my current plan, if so, will any remaining data on the 30 day plan rollover to my old plan? I have a BYOP iPhone 6s, and want to buy the iPhone XR, will I need a new SIM card? Thanks
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Joined: Fri Mar 26, 2021 11:14 am

Re: Questions about new phone

Postby Jude » Thu Jun 03, 2021 12:02 pm

Hi mlshep. My name is TracFone Jude. You don't need to add the new plan when you activate the phone. You can still use the remaining minutes you have on the phone. We will need to check if a new SIM card is required when you transfer to a new phone. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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