promo codes for data suddenly stopped working

promo codes for data suddenly stopped working

Postby jmaahs » Wed Mar 11, 2020 10:25 pm

Can tracfone flag a particular number so that promo codes won't work? Have used codes on 1 GB cards for years. Now it says all codes are invalid for that phone. They still work on another (same) phone we use at our cabin, still work on my sons phone (all are BYOP). Also, codes still work to get texts on my phone. Basically, eliminated promo codes just for data on my phone. Curious if this has happened to others.
jmaahs
 
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Re: promo codes for data suddenly stopped working

Postby TracFone - Maria » Thu Mar 12, 2020 4:20 pm

Hi jmaahs. I'm TracFone Maria. No, we can't do that. Should you need further assistance, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
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Re: promo codes for data suddenly stopped working

Postby jmaahs » Thu Mar 12, 2020 8:38 pm

Have been on TracFone chat for 30 minutes already with this issue. They said my phone is incompatable with codes--nothing they can do. But code works on my phone for texts. And until February, the codes worked for data cards on that phone.
jmaahs
 
Posts: 4
Joined: Fri Mar 22, 2019 1:37 pm


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