How Long is Lifetime with TracFone

[DenaliDaniel]

Been a TracFone customer since 2006. Still using original Kyocera cell phone. Have accumulated 3000 minutes. Several years now, when I have to add time - 365 days to keep phone plan activated every year, TracFone deny's my original contracted plans for doubled minutes. They also deleted this information on my online TracFone account. I have kept all receipts, should I seek legal action or did I over look fine print in the contract, that they can do this to customers after so much time.?

[TracFone - Larry]

Hi DenaliDaniel. I'm TracFone Larry. Thank you for being a loyal customer over the years. I would like to sincerely apologize for the unpleasant experience that you had with our service. This is not the kind of experience we want you to have. I understand where you're coming from, and I would feel the same way if I were in your situation. We will further investigate this matter. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[NickSaggy]

How did that happen?
That's alerting. Hope its now sorted out.

[TracFone - Maria]

Hi NickSaggy. I'm TracFone Maria. We're sorry for the inconvenience we may have caused you. Should you need assistance, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.