Missing Double Minutes

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TracFone Double Minutes For Life (DMFL).

Missing Double Minutes

Postby Cbtaylor » Mon Oct 23, 2017 2:13 pm

Hello, I am supposed to be getting double minutes, and recently purchased 120 minute card, so I should get 240 minutes. However, my phone only received 60 minutes plus 60 minutes bonus. I also received a message on the phone that if I buy a 120 minute card I would get 40 extra minutes. When I tried adding the code it said it was not valid for this phone. As a test I went back after the purchase of 120, and found out in order for me to receive the 40 I had to buy a 240 minute card. How to I get my full minutes that I actually purchased?
Cbtaylor
 
Posts: 1
Joined: Mon Oct 23, 2017 2:04 pm

Re: Missing Double Minutes

Postby TracFone - Mark » Mon Oct 23, 2017 3:59 pm

Hi Cbtaylor. My name is TracFone Mark. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thanks.
TracFone - Mark
 
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Joined: Thu Jun 14, 2012 11:11 am

Re: Missing Double Minutes

Postby TJHunter » Mon Nov 06, 2017 6:56 am

Good morning. I'm having the same problem: double minutes for life, only they didn't show up this time. Please advise!
TJHunter
 
Posts: 1
Joined: Mon Nov 06, 2017 6:54 am

Re: Missing Double Minutes

Postby TracFone - Larry » Mon Nov 06, 2017 8:49 am

Hi TJHunter. My name is TracFone Larry. We need to take this issue offline so we can address it further. Please check your forum inbox for a message. Click on "New Message" beside User Control Panel to view your forum inbox. Thank you.
TracFone - Larry
 
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Re: missing double minutes

Postby brendaholmes » Sun May 13, 2018 11:44 am

Why didn’t my minutes double
brendaholmes
 
Posts: 4
Joined: Sun May 13, 2018 11:39 am

Re: Missing Double Minutes

Postby brendaholmes » Sun May 13, 2018 11:58 am

Missing double minutes...second time I have had to put this in here. I am a cancer patient, away from home hundreds of miles, no extra money to spare, and you DID NOT DOUBLE MY MINUTES
brendaholmes
 
Posts: 4
Joined: Sun May 13, 2018 11:39 am

Re: Missing Double Minutes

Postby brendaholmes » Sun May 13, 2018 11:16 pm

Same with me..not getting the double minutes. I sent a message, went to check on it to see if I got a reply, and my message wasn’t even there anymore!!!!
brendaholmes
 
Posts: 4
Joined: Sun May 13, 2018 11:39 am

Re: double minutes

Postby brendaholmes » Mon May 14, 2018 1:51 pm

This is the third message I have sent..my minutes are not doubling. It seems to be a common problem with trac phone. Can you please help me
brendaholmes
 
Posts: 4
Joined: Sun May 13, 2018 11:39 am

Re: Missing Double Minutes

Postby TracFone - Larry » Mon May 14, 2018 2:52 pm

Hi brendaholmes. My name is TracFone Larry. I read your post and I am sorry you’re having some problems. To further assist you, please check your forum inbox for a message. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
 
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Joined: Mon Oct 24, 2011 5:22 pm


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