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PC tracfone dashboard says my plan has hotspot

PostPosted: Wed Oct 13, 2021 12:25 pm
by burpee
Hell Tracfone Experts,

I purchased a "new" $40 Smartphone plan that provided 30day unlimited talk text and 8GB data.

My Tracfone dashboard data overview shows that this plan provides 8GB + hotspot in the service availability page.

My phone shows that my "plan" as not allowing this feature.

I am disappointed - I needed and intended to use this feature.... What gives? Why does my dashboard say i can hotspot? But phone does not?

Sincerely,
Burrp Pee

Re: PC tracfone dashboard says my plan has hotspot

PostPosted: Wed Oct 13, 2021 3:54 pm
by TracFone - Maria
Hi burpee. This is TracFone - Maria. We apologize that you are having a problem with your hotspot. We would like to further check on it so we can provide a thorough explanation and concrete resolution for this issue. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.