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Minutes not applied from autofill

PostPosted: Wed Jul 21, 2021 3:16 pm
by jmrobert48
We are on auto fill with triple minute phones. One phone gets refilled on the 14th of each month. That didn't happen on the most recent refill. We were charged for the refill, but didn't receive any minutes, texts, or data. What's going on?

Re: Minutes not applied from autofill

PostPosted: Wed Jul 21, 2021 3:19 pm
by Jude
Hi jmrobert48. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.