Minutes not applied from autofill

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Minutes not applied from autofill

Postby jmrobert48 » Wed Jul 21, 2021 3:16 pm

We are on auto fill with triple minute phones. One phone gets refilled on the 14th of each month. That didn't happen on the most recent refill. We were charged for the refill, but didn't receive any minutes, texts, or data. What's going on?
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Joined: Sun Nov 24, 2013 3:38 pm

Re: Minutes not applied from autofill

Postby Jude » Wed Jul 21, 2021 3:19 pm

Hi jmrobert48. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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