Enrolled in Auto Refill but never get my data etc. added

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Enrolled in Auto Refill but never get my data etc. added

Postby kvilla87 » Sun Mar 10, 2019 9:19 pm

For the second month in a row I have not gotten my data, minutes or texts added and my form of payment was charged a week ago. Called the 800 number and they said I needed to turn off and then turn on my phone. It still doesn't show my additional data/minutes/texts. What do I need to do?
kvilla87
 
Posts: 1
Joined: Sun Mar 10, 2019 9:06 pm

Re: Enrolled in Auto Refill but never get my data etc. added

Postby TracFone - Larry » Mon Mar 11, 2019 8:16 am

Hi kvilla8. I'm TracFone Larry. 7 Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you
TracFone - Larry
 
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