deleting payment method

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deleting payment method

Postby pymcat » Fri Feb 01, 2019 5:40 am

have old credit card listed that expired in 2017 plus new cc with exp 11/22
have tried to delete old card it will not delete so that tracfone tried refill with that and of course payment declined
i was able to refill by calling and using the automated commands
please how can i delete old card? also i am deaf in one ear and the other at less than 50% so i would rather not call in as so hard of hearing.
thank you
pymcat
 
Posts: 11
Joined: Tue Mar 11, 2014 12:15 pm

Re: deleting payment method

Postby TracFone - Larry » Sat Feb 02, 2019 8:53 am

Hi pymcat. I'm TracFone Larry. We apologize for the trouble this has caused you. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
 
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Joined: Mon Oct 24, 2011 5:22 pm


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