Change the charge Date on Auto Refill?

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Change the charge Date on Auto Refill?

Postby sp1 » Tue Sep 25, 2018 9:44 pm

I have auto refill set up for my phone but it has the 2nd of the month as the charge date for the next refill, I get payed the 3rd of each month so I would like to change the Tracfone auto refill charge date to the 3rd of a month. Is it possible to reschedule the refill date?
sp1
 
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Re: Change the charge Date on Auto Refill?

Postby TracFone - Larry » Wed Sep 26, 2018 8:00 am

Hi sp1. I'm TracFone Larry. We can help you change the date for your Auto-Refill. For further assistance, please call 1-877-836-2368. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to
11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Larry
 
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Re: Change the charge Date on Auto Refill?

Postby sp1 » Wed Sep 26, 2018 2:48 pm

Thank you. The phone number you provided is a Net10 number though isn't it? I have tracfone.
sp1
 
Posts: 41
Joined: Sat Jun 29, 2013 3:03 pm

Re: Change the charge Date on Auto Refill?

Postby sp1 » Wed Sep 26, 2018 3:23 pm

Hello, I tried calling the tracfone customer service number and they said it is not possible to change the charge date. So I wasted time and minutes on a phone call that I didn't even need to make. I wish tracfone would give all employees the access to the same information so there would not be contradictory answers. Thanks for trying to help.
sp1
 
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