TF New $15 30 days Plan only has 200MB?

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TF New $15 30 days Plan only has 200MB?

Postby sim » Thu Nov 16, 2017 5:01 pm

I bought a "Bring Your Own Phone SIM Kit - AT&T" with $15 plan(200 minutes, 500 texts, 500MB data) on TF website. I have activated the SIM card with the plan last night. However, I checked my balance online this morning and it showed that I only had 200 MB of data. Now, my account shows it has 195.27MB. I had contact a online assistant but she was not helping. She kept saying that I used 305mb of data but she couldn't track it. I told her that I only made a test call and the 4.63mb was used for phone initial setup. However, she refused to give any further assistant since she couldn't track the data usage. I never have any issue with T-Mobile and AT&T prepaid. Being a first time customer, I feel so disappointed for TF service.
sim
 
Posts: 2
Joined: Thu Nov 16, 2017 4:26 pm

Re: TF New $15 30 days Plan only has 200MB?

Postby alita » Thu Nov 16, 2017 5:05 pm

Hi sim. My name is TracFone Alita. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.
alita
 
Posts: 6437
Joined: Mon Mar 21, 2011 7:52 pm

Re: TF New $15 30 days Plan only has 200MB?

Postby sim » Thu Nov 16, 2017 8:19 pm

By the way, I just talked to their live agent and he resolved my issue by adding 300MB data back to my account. :D
sim
 
Posts: 2
Joined: Thu Nov 16, 2017 4:26 pm

TF New 15 30 days Plan only has 200MB

Postby ronaldnothe » Fri Apr 12, 2019 5:22 pm

To do list for Feb. 1st:

morning routine
pack up car with storage stuff
take storage stuff up to the old house
get back in time to pick up kids
ronaldnothe
 
Posts: 2
Joined: Thu Apr 11, 2019 2:19 am
Location: Turkey


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