Cannot cancel auto-refill

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Cannot cancel auto-refill

Postby wtoprock » Tue Jan 25, 2022 3:26 pm

There is no option on your website to cancel auto refills... How are we to manage refills if we cannot cancel them?
No explanation on this forum on how-to cancel it either.
wtoprock
 
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Joined: Tue Jan 25, 2022 3:24 pm

Re: Cannot cancel auto-refill

Postby Jude » Tue Jan 25, 2022 3:35 pm

Hi wtoprock. My name is TracFone Jude. We understand where you're coming from and apologize for the trouble this has caused you. You should be able to cancel the Auto-Refill on your TracFone My Account. You will need to access your My Account and open the "Menu" option and select "Payments". Click on the "Auto-Refill" box and select "Cancel". You will need to confirm your cancellation and save afterwards. We can also check on it for you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
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Re: Cannot cancel auto-refill

Postby wtoprock » Tue Jan 25, 2022 5:16 pm

I'm not sure what website you are looking at, but there is no Cancel in the Auto-Refill Settings area.. Nor can I delete the card that I have listed.
In other words, your website is very lacking in design.
wtoprock
 
Posts: 2
Joined: Tue Jan 25, 2022 3:24 pm

Re: Cannot cancel auto-refill

Postby Jude » Tue Jan 25, 2022 6:43 pm

Hi wtoprock. We can cancel the Auto-Refill Program for you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
Posts: 3405
Joined: Tue Apr 12, 2011 12:24 pm

Re: Cannot cancel auto-refill

Postby foureasts » Mon Oct 03, 2022 11:22 pm

I have the same issue. No option to cancel in the payment section of auto refill. Only can change credit card. Do I need to call?
foureasts
 
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Joined: Mon Oct 03, 2022 11:12 pm

Re: Cannot cancel auto-refill

Postby foureasts » Tue Oct 04, 2022 12:48 am

I have the same issue. No option to cancel in the payment section of auto refill. Only can change credit card. Do I need to call?
foureasts
 
Posts: 2
Joined: Mon Oct 03, 2022 11:12 pm

Re: Cannot cancel auto-refill

Postby TracFone - Maria » Wed Oct 05, 2022 5:01 pm

Hi foureasts. I'm TracFone Maria. We're sorry to hear that you're unable to cancel your Auto Refill. Let us investigate this matter with you so we can provide a concrete resolution. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
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Joined: Tue Jan 31, 2012 1:08 pm

Re: Cannot cancel auto-refill

Postby TracFone - Maria » Wed Oct 05, 2022 5:03 pm

foureasts wrote:I have the same issue. No option to cancel in the payment section of auto refill. Only can change credit card. Do I need to call?



Hi foureasts. This is Tracfone Maria. We apologize that you are having a problem cancelling your Auto Refill. I've sent you a private message. Please check your Forum inbox. Thank you.
TracFone - Maria
 
Posts: 9392
Joined: Tue Jan 31, 2012 1:08 pm

Re: Cannot cancel auto-refill

Postby beebs1954 » Wed Mar 15, 2023 9:04 pm

I would like to change my plan I have on auto refill to a different one. I don't see anywhere I can cancel my current plan and select another one.
beebs1954
 
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