Since Mods Won’t Reply To My Posts…

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Since Mods Won’t Reply To My Posts…

Postby CHuDWah » Tue Oct 11, 2022 9:11 pm

...in General Questions, I’ll try here.

My old 3G phone (Alcatel 205G) had 276 service days as of March 15, 2022. I finally got my new 4G LTE phone (Orbic Journey V) activated and my minutes and service days transferred to it. By my calculation, 276 days from March 15, 2022 is December 16, 2022. My Account showed that expiration date after the service was transferred to the new phone. But now it says “service period ends 10/23/22.” WTF???!!! Where did the rest of my service days go and more to the point, GIVE THEM BACK!!

viewtopic.php?f=6184&t=627660

viewtopic.php?f=6184&t=627892
CHuDWah
 
Posts: 34
Joined: Tue Apr 05, 2011 9:34 pm

Re: Since Mods Won’t Reply To My Posts…

Postby TracFone - Maria » Thu Oct 13, 2022 11:09 am

Hi CHuDWah. This is TracFone Maria. We understand how frustrating this has been. For us to address your concern regarding your minutes and service days that was lost, we need to pull up your account first. Kindly check your Forum inbox for a private message. Thank you.
TracFone - Maria
 
Posts: 9392
Joined: Tue Jan 31, 2012 1:08 pm

Re: Since Mods Won’t Reply To My Posts…

Postby CHuDWah » Fri Oct 14, 2022 2:48 am

Sorry about "carpet bombing" the forum but apparently it worked. Anyway as requested, I've replied to your private message with a telephone number where I can be reached between 1 PM and 5 PM on Friday, October 14, 2022.
CHuDWah
 
Posts: 34
Joined: Tue Apr 05, 2011 9:34 pm

Re: Since Mods Won’t Reply To My Posts…

Postby TracFone - Maria » Fri Oct 14, 2022 6:17 pm

Hello CHuDWah . It's not a problem. I've sent you a private message. Please check your Forum inbox. Thank you.
TracFone - Maria
 
Posts: 9392
Joined: Tue Jan 31, 2012 1:08 pm


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