Data from "Other" plan when unlimited plan runs out of data?

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Data from "Other" plan when unlimited plan runs out of data?

Postby oakpatch » Wed Sep 07, 2022 5:05 pm

I have a plan with unlimited text and minutes that will run out of data before the end of the service date I also have a second plan with some amount of data, minutes and text, which the Tracfone app calls my "Other plan". The Tracfone app says "the benefits from the current plan will be consumed before the benefits from other plan." I have discovered that when I tried to buy additional data for my unlimited plan, the additional data went into the "other" plan instead. What does this mean in practical terms when I run out of data on my unlimited plan? Will I be unable to use any data? Or will it use the data from the "other" plan while otherwise continuing with the unlimited plan for minutes and text? Or will the entire unlimited plan go away? I would like to know what is going to happen or what I need to do when this happens.
oakpatch
 
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Re: Data from "Other" plan when unlimited plan runs out of d

Postby Jude » Fri Sep 09, 2022 7:54 am

Hi oakpatch. My name is TracFone Jude. We will need to check your account. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
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