New activation PIN accepted but service NOT activatied 24 hr

[Tashtanbek]

Yesterday, Jan 4, 2021, I activated a new 60 min/90 day plan on my Tracfone that I have been using for almost a year without problems. I received an automated response that the transaction was accepted and I needed to turn the phone off and then on. I followed the instructions as I had done numerous times in the past, but it is now over 24 hours and the Tracfone has NOT yet been reactivated. What's the deal? HELP! The automated customer service just goes round and round in a loop without solving my problem.

[Jude]

Hi Tashtanbek. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.