Data Add on

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TracFone Airtime Cards.

Data Add on

Postby dzheem » Fri Sep 10, 2021 2:01 pm

Why am I unable to use the data Add-on with the unlimited plans. Even after restarting my phone, it won't recognize that I have several Gb of data remaining with my data add on purchases. The only way I've tried that works is to buy another unlimited plan. Would like to know if there is a fix for this.
dzheem
 
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Joined: Fri Sep 10, 2021 1:57 pm

Re: Data Add on

Postby TracFone - Maria » Fri Sep 10, 2021 2:07 pm

Hi dzheem. I'm TracFone - Maria. We sincerely apologize that you encountered a problem while trying to add data add-on minutes on your phone. Yes, there is a fix for it. Allow us to further check on it so we can have it resolved as soon as possible. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
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