purchased airtime but my account says my phone is inactive

[twinkiez]

i purchased airtime for my phone just before the service end date, but it didn't go through and now my account says that it is inactive. the purchase can be shown in my credit card statement but not on my account. i purchased the $10 add-on but it didn't add it to my account.

[LindaCHU]

Did you purchase a plan that added service days??

[TracFone - Larry]

Hi twinkiez. I'm TracFone Larry. I'm sorry that you're having issues with your phone. We'll review your account and further investigate what happened with your phone service. We need to take this issue offline so we can address it further. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.